Arrival: During the booking process, the pickup time for arrival will reflect the same time as your arrival flight.  No worries, we use your flight time to prepare for your arrival.  Once you collect your luggage, follow the instructions on your confirmation to be directed to our nearest pickup station or give our Dispatch Hotline a call.

DISPATCH HOTLINE: 

Oahu: (808) 831-1555
Maui: (808) 871-6226
Kona: (808) 329-1688
Kauai: (808) 245-9558

Departure: The flight time provided is used to generate a suggested pickup time to ensure that you arrive at the airport 2 hours prior to your flight. The suggested pickup time already takes in to consideration travel time, check-in time, traffic delays, and any other uncontrollable factors.

Once you collect your luggage, follow the instructions on your confirmation to be directed to our nearest pickup station or give our Dispatch Hotline a call.

If you are flying in to HNL, please check in with one of our Service Agents inside of the Baggage Claim area wearing a Yellow Floral Shirt, visit our Service Desk at Baggage Claim 8, 21 or 31, or make your way to the nearest Roberts Hawaii Pickup Station following the Yellow Roberts Hawaii signs outside of the Baggage claim areas. You may also call our Dispatch Hotline at 808-831-1555.  If you are flying in to one of our other Islands, after you collect your luggage, please call our dispatch hotline.

OGG - Collect your luggage and upon exiting baggage claim, proceed RIGHT to the end of the sidewalk to the large commercial parking lot. We will provide a fast and comfortable ride to your lodging destination.

KOA - Collect your luggage and, make your way to the Group Tour Pickup Stations. We will provide a fast and comfortable ride to your lodging destination.

LIH - Collect your luggage and, make your way to the nearest Shuttle/Taxi Pickup Station.

DISPATCH HOTLINE: 

Oahu: (808) 831-1555
Maui: (808) 871-6226
Kona: (808) 329-1688
Kauai: (808) 245-9558

Due to most guests being notified of delays on the day of service, if your flight is delayed more than a 1/2 hour, we ask that you contact us immediately so that we can make the adjustment to your booking. We try our best to monitor the flights.  You may contact us by email at Reservations@RobertsHawaii.com or for the fastest response, you may call our Dispatch Hotline.

DISPATCH HOTLINE: 

Oahu: (808) 831-1555
Maui: (808) 871-6226
Kona: (808) 329-1688
Kauai: (808) 245-9558

If you would like to make a change or cancel your reservation, if there is availability, we may be able to accommodate.  Rates are subject to change.  To change or cancel your reservation outside of 48 hours from your service date, you may click on Manage Reservations and make the necessary changes. If your service is within the next 48 hours please call our reservations office at 1 (800) 767-7551 immediately.

Cancellation Policy:
Cancellations must be made 24+ hours prior to scheduled service, and will result in a 10% service charge. Please allow 10-12 business days for refunds to be processed back to your card. Cancellations made less than 24 hours prior to service date will result in a 100% charge (No Refund).

We recommend booking as soon as you confirm your travel plans to ensure space availability. At minimum, please allow at least 48 hours prior to your service on Shared Transfers and 7 Days for Private Transfers.

If you are arriving in to Honolulu Airport, yes you may arrange your shuttle service upon arrival with one of our Service Agents in the baggage claim area. Please keep in mind that there may be longer than usual wait times as services would be provided based on the next available vehicle. Some vehicles may already be scheduled to capacity with pre-arranged passengers. If you are arriving to other Airports, we do not have arrival day services.

We estimate your pick up time to take into account transportation time, moderate unexpected traffic, and check in time at the airport. It may seem early but it is very important to us that you get to the airport on time.

Yes we can accommodate most wheelchairs. To safely use the wheelchair lift, the combined weight of the wheelchair and guest cannot exceed 500 lbs and the maximum width of the wheelchair cannot exceed 29 inches.
Due to limited availability on ADA vehicles, please inform us of your needs ahead of time and we will make all reasonable accommodations to assist.

Yes! We do provide private charters (hourly services).  You may contact our Groups Department at 1-800-767-7551, or GroupsSales@robertshawaii.com. You may also visit our website to submit a quote at https://www.robertshawaii.com/transportation/groups/.

We transfer to most major lodging properties. It is possible that we have the hotel listed under a different name. To search by address, please check our full location in the hotel field dropdown. If you still do not find your location, please email us at reservations@robertshawaii.com or call us at 1-800-767-7551.

No, we do not have restroom facilities on the bus. Please use the bathroom before boarding for a more comfortable ride.

No, smoking is prohibited by law on our vehicles.

Under our minor policy, children under 16 years of age must be accompanied by an adult.

Under state laws, Car Seats are not required for children to ride in commercial vehicles. With that being said, should you feel that a car seat is required for your child, please provide one on your own. You will need to pay for the occupied seat. Children under the age of four are complimentary on the shuttle if they can be securely held on their parent/guardian’s lap and do not require a seat.

You may drop us a note at CustomerService@robertshawaii.com. We love to hear from our guests, both positive and negative feedback is welcome.

Welcome to Hawai'i.  There is so much to see and do here, there’s something available for all ages and interests! For tours and activities, check out www.RobertsHawaii.com.

If you are on Oahu, you may be interested in taking a trip around the island on the Grand Circle Island Tour or North Shore Dole Farm Tour.  You may also like to explore the distinct cultural atmosphere at the famous Germaine's Luau.  Wanna see the Pearl Harbor ships?  We recommend the Stars & Stripes Pearl Harbor Tour.

If you are visiting Hawaii Island, we recommend visiting the Volcanoes National Park.

On Kauai, check out the stunning Waimea Canyon and Fern Grotto, marvels of nature or hop on the Hawaii Movie Tour - Service by Roberts Hawaii to get a glimpse of film producer heaven.

In Maui, the road to Heavenly Hana is a famed windy road to one of the most beautiful places in the island. It can be a difficult drive so hop on board with our experienced local drivers.

Gratuity is not included in the rates and fees, suggested gratuity is 15%. Please give at your own discretion based on the level of service you feel you received.

We are a state of the United States of America and USD is legal tender.

For the most part, weather in Hawaii is beautiful without extremes. The average daytime temperature is 85ᵒ at sea level. Summer attire is appropriate most times such as shorts, short-sleeve shirts, flip-flops and comfortable shoes. You should also bring a light jacket/windbreaker. However, if you are traveling to high elevations, it can get quite cold so bring a jacket and warmer clothing! During the winter months, we do experience colder weather as well. Our “winter” season is from November to March/April when we tend to see more rain and wind.

Yes, the drinking water in Hawaii meets United States Environmental Protection Agency guidelines. Please note though that if you are swimming, wading, hiking, or playing in freshwater streams or waterfalls to be cautious of Leptospirosis.