ALOHA & WELCOME TO HAWAI'I

Arrival: During the booking process, the pickup time for arrival will reflect the same time as your arrival flight.  No worries, we use your flight time to prepare for your arrival.  Once you collect your luggage, follow the instructions on your confirmation to be directed to our nearest pickup station or give our Dispatch Hotline a call.

DISPATCH HOTLINE: 

Oahu: (808) 831-1555
Maui: (808) 871-6226
Kona: (808) 329-1688
Kauai: (808) 245-9558

Departure: The flight time provided is used to generate a suggested pickup time to ensure that you arrive at the airport 2 hours prior to your flight. The suggested pickup time already takes in to consideration travel time, check-in time, traffic delays, and any other uncontrollable factors.

Once you collect your luggage, follow the instructions on your confirmation to be directed to our nearest pickup station or give our Dispatch Hotline a call.

If you are flying in to HNL, please check in with one of our Service Agents inside of the Baggage Claim area wearing a Yellow Floral Shirt, visit our Service Desk at Baggage Claim 8, 21 or 31, or make your way to the nearest Roberts Hawaii Pickup Station following the Yellow Roberts Hawaii signs outside of the Baggage claim areas. You may also call our Dispatch Hotline at 808-831-1555.  If you are flying in to one of our other Islands, after you collect your luggage, please call our dispatch hotline.

OGG - Collect your luggage and upon exiting baggage claim, proceed RIGHT to the end of the sidewalk to the large commercial parking lot. We will provide a fast and comfortable ride to your lodging destination.

KOA - Collect your luggage and, make your way to the Group Tour Pickup Stations. We will provide a fast and comfortable ride to your lodging destination.

LIH - Collect your luggage and, make your way to the nearest Shuttle/Taxi Pickup Station.

DISPATCH HOTLINE: 

Oahu: (808) 831-1555
Maui: (808) 871-6226
Kona: (808) 329-1688
Kauai: (808) 245-9558

If you are arriving in to Honolulu Airport, yes you may arrange your shuttle service upon arrival with one of our Service Agents in the baggage claim area. Please keep in mind that there may be longer than usual wait times as services would be provided based on the next available vehicle. Some vehicles may already be scheduled to capacity with pre-arranged passengers. If you are arriving to other Airports, we do not have arrival day services.

Due to most guests being notified of delays on the day of service, if your flight is delayed more than a 1/2 hour, we ask that you contact us immediately so that we can make the adjustment to your booking. We try our best to monitor the flights.  You may contact us by email at Reservations@RobertsHawaii.com or for the fastest response, you may call our Dispatch Hotline.

DISPATCH HOTLINE: 

Oahu: (808) 831-1555
Maui: (808) 871-6226
Kona: (808) 329-1688
Kauai: (808) 245-9558

Under state laws, Car Seats are not required for children to ride in commercial vehicles. Unfortunately, we do not provide car seats with our services.  If you would like your child to ride in a car seat, you will need to provide it on your own and will need to pay for the occupied seat.  Children under the age of four are complimentary on the shuttle if they can be securely held on their parent/guardian’s lap and do not require a seat. We sincerely apologize for the inconvenience.  If you have any questions please give us a call at 1-800-767-7551.

Yes we can accommodate most wheelchairs. To safely use the wheelchair lift, the combined weight of the wheelchair and guest cannot exceed 500 lbs and the maximum width of the wheelchair cannot exceed 29 inches.
Due to limited availability on ADA vehicles, please inform us of your needs ahead of time and we will make all reasonable accommodations to assist.