ALOHA & WELCOME TO OAHU
Begin your island getaway in style! Roberts Hawaii Airport Transfer Services provides quality and reliable Shared & Private airport shuttle transportation to and from Daniel K Inouye International Airport (HNL) and the Lotus Honolulu at Diamond Head in Waikiki. Exceptional service delivered by experienced drivers—let us take the hassle out of your airport transfer.
Transfer Services starting at $26 per person (rates vary based on service, passenger count, and luggage capacity.)
Upon Arrival:
Collect your luggage and, check-in with one of our Service Agents (Yellow Floral Shirt) in the baggage claim area or make your way to the nearest Roberts Hawaii Pickup Station following the Yellow Roberts Hawaii signs outside of the Baggage claim areas. Enjoy a quick and comfortable ride to your lodging destination.
On Day of Departure:
Be ready at your designated pickup location, as indicated in your confirmation, at least 10 minutes before your scheduled time. We’ll take care of the rest, ensuring you a smooth trip back to the airport.
EXCELLENT SERVICE AT A GREAT VALUE
FREQUENTLY ASKED QUESTIONS
Upon Arrival
Please collect your luggage and check in with one of our Service Agents inside of the Baggage Claim area wearing a Yellow Floral Shirt. If you are unable to locate our Agents, you may also visit our Service Desk at Baggage Claim 8, 21 or 31, or make your way to the nearest Roberts Hawaii Pickup Station following the Yellow Roberts Hawaii signs outside of the Baggage claim areas. You may also call our Dispatch Hotline at 808-831-1555.
Heading to the Airport:
Your confirmation will state the specific pickup location of your hotel/lodging accommodation to head back to the Airport. Please be at the mentioned pickup location at least 10 minutes prior to the scheduled pickup time.
Arrival: During the booking process, the pickup time for arrival will reflect the same time as your arrival flight. No worries, we use your flight time to prepare for your arrival. Please take your time. Once you collect your luggage, we have staff within the baggage claim areas that will be able to assist with your check in and to direct you to the pickup station. On your confirmation email we have provided our Dispatch Hotline number in case you are unable to locate our staff member, you may also give us a call.
Departure: The flight time provided is used to generate a suggested pickup time to ensure that you arrive at the airport 2 hours prior to your flight. The suggested pickup time already takes in to consideration travel time, check-in time, traffic delays, and any other uncontrollable factors.
If you would like to make a change or cancel your reservation, if there is availability, we may be able to accommodate. Rates are subject to change. To change or cancel your reservation outside of 48 hours from your service date, you may click on Manage Reservations and make the necessary changes. If your service is within the next 48 hours please call our reservations office at 1 (800) 767-7551 immediately.
Cancellation Policy:
Cancellations must made be 24+ hours prior to scheduled service, and will result in a 10% service charge. Please allow 10-12 business days for refunds to be processed back to your card. Cancellations made less than 24 hours prior to service date will result in a 100% charge (No Refund).
Disclaimers and Limitation on Liability
The site’s content and services are provided “as is” and “as available”. We disclaim all warranties of any kind to the maximum extent permitted by applicable law, either express or implied, including and not limited to warranties or title or implied warranties of merchantability or fitness for a particular purpose, title and non-infringement as to the Sites and the information, content and materials contained therein. Roberts Hawaii , Robert’s Tours and Transportation, and its affiliates, directors, employees, shareholders, suppliers, officers, and agents shall not be held liable for any damages of any kind including but not limited to any type of loss, injury or damage arising out of or in connection with the Sites including content contributed by other companies. This includes without limitation any damages arising from reliance by a user on any information obtained from Roberts Hawaii or that result from mistakes, inaccuracies, omissions, interruptions, deletion of files or email, errors, defects, viruses, delays in operation or transmission or any failure of performance, circumstances beyond our control, communications failure, theft, destruction or unauthorized access to our records, programs or services. You agree not to hold liable Roberts Hawaii and Roberts Hawaii Tours, from and against any claims, causes of action, demands, recoveries, losses, direct, indirect, punitive or consequential damages, fines, penalties or other costs or expenses of any kind or nature. These disclaimers and limitations do not affect your rights as a consumer. They are not intended to disclaim liability that cannot be legally excluded under our country of governance.Modifications to the Site’s Content and Services
Do not assume that the Site’s Content and Services are always up to date. Roberts Hawaii reserves the right to modify or discontinue the Sites and information contained within including the terms of use, prices, features, schedules (such as days of operation and times) and service locations offered on this website without notices, at any time and at its sole discretion.Mobile Network
If you access our Sites and services through a mobile network, your network or roaming provider’s messaging, data, and other rates or fees will apply.Copyright and Limited License
Unless expressly indicated, the Site and all content within, including the Roberts Hawaii logo, all designs, text, graphics, pictures, information, data, software, sound files, other files and the layout thereof (collectively “Site Content”), are the proprietary property of Robert’s Hawaii Tours and Robert's Tours and Transportation, Inc and protected under U.S. and international copyright laws. You are granted a limited, non sublicensable license to access and use Site Content for personal, informational and shopping purposes only. This license does not allow (a) resale or commercial use; (b) unauthorized distribution (c) modification or otherwise making derivative uses of Site Content (d) use of any data mining, robots, or similar data gathering or extraction methods; (e) downloading (other than web browser caching) of Site Content, except where expressly permitted; (f) use of the Sites and Site Content for anything other than its intended purpose. Any use of the Sites and Site Content other than specifically authorized with prior written permission. Such unauthorized use may also violate applicable laws. Unless explicitly stated, none of these terms shall be construed as conflicting with any title or ownership of, or exclusive use-rights to, any intellectual property or other right and any goodwill associated therewith. Trademark Information "Roberts Hawaii" and the Roberts Hawaii logo are registered trademarks of Robert's Tours and Transportation, Inc. All other Roberts Hawaii trademarks, service marks, domain names, logos, company names and indicia of origin referred to on the sites are the property of Robert’s Tours and Transportation, Inc. Other product or company names referred to on the Sites may be trademarks of their respective owners. You may not use any trademark, service mark, domain name, logo, company name, trade name or indicia of origin of Robert’s Tours and Transportation, Inc, Robert’s Hawaii, Inc, or any third party without express permission from the owner. All rights not expressly granted are reserved.Your Usage, Content, and Account
Eligibility This site is not intended for use by anyone under the age of 13. If you are between 13 and 18 years old, you may only use the sites under parent or legal guardian supervision, who agrees to be bound by these Terms of Use. Third Party Content We may provide third party content on the sites and hyperlinks to web pages and content of third parties (collectively, “Third Party Content”) for your convenience. This inclusion does not imply affiliation, endorsement, or adoption by us of any site or information. We have no control over Third Party Content and can make no guarantees to its accuracy. You use such content at your own risk. If you navigate away from our Sites to a third party site, you are subject to the terms and conditions of use on that site.Additional Provisions
Credit Card Security In the highly unlikely event of unauthorized credit card use, follow your credit card company’s reporting procedures. It is very important to promptly notify your credit card issuer immediately to minimize your liability for the unauthorized use of these cards under the Electronic Fund Transfer Act. Transactions on the Roberts Hawaii Airport Transfer Services pages are provided through Hudson Ltd. Claims of Copyright Infringement Notifications of claimed copyright infringement and counter notices must be sent to us at Marketing@robertshawaii.com We will respond to claims of copyright infringement that are reported to the address above, in accordance to the U.S. Digital Millennium Copyright Act of 1998 (“DMCA”) or, as applicable, other laws. Choice of Forum You agree that any legal action relating to these terms or to Roberts Hawaii shall be filed only in the state or federal courts located in the State of Hawaii, United States of America and you consent and submit to the personal jurisdiction of such courts for the purposes of litigating such action. Any disputes or claim must be presented within 30 days of service unless a longer period is mandated by law. Choice of Law These terms are governed by and construed in accordance with the laws, rules and regulations of the United States, the State of Hawaii, the City & County of Honolulu, the County of Hawaii, the County of Kauai, and the County of Maui. This includes but is not limited to the Hawaii Public Utilities Commission and the Department of Transportation of the State of Hawaii. Termination Roberts Hawaii reserves the right, without notice and at its sole discretion to termination your license to use this site and block or prevent your future access to, and use of, the site. Severability If any provision of these terms is deemed void for any reason enforceable, that provision shall be severable from the rest of the terms and not affect the validity or enforceability of any remaining provisions.- What Types of Information Do We Collect?
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- We collect your personal information to manage your account and subscriptions, process your order, provide you with requested information, improve and personalize your experience, allow your participation in requested promotions, process your job applications, and provide use of third party sites/platforms such as social media.
- We may automatically collect website usage information when you visit our sites through Google Analytics, a web analysis service provided by Google. This service collects traffic data on site usage behavior, Internet service provider, operating system, browser type, domain name, Internet protocol (IP) address, access times, the website that referred you to us, the Web pages you request, the date and time of those requests and visitor demographics (age, gender and interests) with the use of cookies. Such information is aggregated.
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- How Do We Use Information About You?
We use your information strictly for the following purposes:
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- To optimize and improve our websites, products or services
- To provide you with the products or services requested
- To communicate with you about your account or transactions and send you relevant information such as site updates or policy changes
- To send you offers and promotions for our products or services
- To provide you with advertising based on your activity on our sites and applications and on third-party sites and applications
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- Do We Share Your Personal Information with Third Parties?
No. We will not share information collected and will not allow any third party to use the Service to track, collect or upload any data that personally identifies an individual such as a name, email address or billing information, or other data that can be reasonably linked to such information. Except in limited circumstances such as:
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- When you explicitly allow us to share your personal information with another company (Please note that once we share this information, it becomes subject to the other company’s privacy practices)
- When companies perform services on our behalf for you. However, these companies are prohibited from using your personal information for purposes other than those requested by us or required by law
- In connection with the sale of a business, to enforce our Terms of Use or rules, to ensure safety and security of our guests and third parties, to protect our rights and property and the rights and property of our guests and third parties, to comply with legal process or in other cases if we believe in good faith that disclosure is required by law
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- Your Control and Choices
We respect your choices regarding our collection, usage and sharing of your information. These may include:
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- You may correct, update or delete your registration account
- You may choose whether to receive from us offers and promotions for our products and services
- You may exercise your choices by contacting Reservations@AirportShuttleHawaii.com. Please be aware that by doing so, we may not be able to provide you with the products or services requested. In addition, our products or services may not take into account your interests and preferences.
- You may also set your browser to reject cookies. Please be aware that this will affect your ability to perform some functions on our site.
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- Data Security and Integrity
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- Changes to this Privacy Policy
By using our website and our services, you agree to be legally bound by the terms set forth here and included through reference. If you are using our website and our services on behalf of an entity, you must be authorized to accept these terms on their behalf and they must agree to indemnify you and Roberts Hawaii Tours and Transportation for any violations of the terms herein. You must agree to all terms to use our website and our services.
The terms apply to Roberts Hawaii Tours and Transportation, and/or its affiliates including but not limited to all of our tours, activities, products, facilities, transportation, services and websites. Additional terms and conditions may apply and in the event of a conflict, prevail over these terms.
Roberts Hawaii Tours and Transportation (hereafter referred to as Roberts Hawaii) reserves the right to change or modify these terms of use or any other policies set forth in this website, at any time, and at its sole discretion. Changes will be effective upon posting revisions to the site even if you do not receive specific notice. Your continued use of the website and services confirms acceptance. Please review these terms frequently.
Questions? We're here to help!
Telephone: 1 (800) 767-7551Email: reservations@robertshawaii.com