Kona Airport Express Shuttle – What to Expect
On arrival reservations, your pickup time corresponds to your flight arrival time. This helps our airport team track your flight and meet you upon arrival.
Please look out for our airport representative dressed in green aloha shirts with kukui nut leis. They will hold yellow Roberts Hawaii signs to greet you, help you with your luggage, and escort you to the pick up area. In most cases there will be a vehicle waiting, if not the greeter will let you know the approximate arrival time of the vehicle as it should be en route.
If you are unable to locate our airport representative at baggage claim, please contact us at (808) 439-8800.
On departure reservations, your pickup time represents the time the bus departs your pickup location. Please be ready and waiting to depart at your pickup location at least 10 minutes prior.
Our drivers will help load your luggage into the vehicle.
Roberts Hawaii is the state’s largest tours and transportation company. With 75 years of
experience, our commitment has always been to our customers, and we consistently strive to offer first-class service with a genuine aloha spirit.
Your experience is very important to us. We value guest feedback, both good and bad.
Please send your comments to CustomerService@airportshuttlehawaii.com.
Express Shuttle has an intensive driver curriculum to safeguard the comfort and safety of our guests. Our drivers receive extensive classroom instructions and behind the wheel road training in the maneuvering of larger equipment safely. We strive to maintain the high standards by our drivers through periodic customer service training programs offered by our Driver Improvement Program. Every year, drivers are required to take at least 10 hours of continuing education classes covering driver safety and skills evaluation. First Aid and CPR classes are also conducted regularly to enhance driver knowledge and passenger safety.
The Express Shuttle is operated by Robert’s Hawaii, Inc. At Roberts Hawaii, safety is a top priority. Roberts has a less than 1% accident rating and continues to invest in Safety Control Programmes.
Our vehicles are part of a comprehensive preventive maintenance program which includes, but is not limited to, brake inspection and adjustment, changing of oils and filter, chassis lubrication, tire inspection, bulb inspection, inspecting warning devices, and inspection for deterioration of elements. Our mechanics are ASE certified and our maintenance department has also been certified by the State of Hawaii, Department of Transportation as an official motor carrier safety inspection station.
A GPS Tracking system has been equipped on all vehicles in an effort to provide accurate, up to date information.