By using our website and our services, you agree to be legally bound by the terms set forth here and included through reference. If you are using our website and our services on behalf of an entity, you must be authorized to accept these terms on their behalf and they must agree to indemnify you and Roberts Hawaii Tours and Transportation for any violations of the terms herein. You must agree to all terms to use our website and our services.
The terms apply to Roberts Hawaii Tours and Transportation, and/or its affiliates including but not limited to all of our tours, activities, products, facilities, transportation, services and websites. Additional terms and conditions may apply and in the event of a conflict, prevail over these terms.
You will have the opportunity to review and confirm your order, including payment method and product details. We will send to you a notice when we accept your order and our acceptance will be deemed complete and for all purposes to have been effectively communicated to you at the time we send the notice. At such time, the contract for sale will be made and become binding on both you and us.
We reserve the right to refuse or cancel any order prior to delivery. We also may require additional verification or information before accepting an order. We will contact you if any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after we have processed your payment but prior to delivery, we will refund your payment.
Changes in reservations
Arrival reservations are valid only for the date specified; departure reservations are valid only for the date and time specified. When changing any part of your reservation including date, time, pick-up or drop-off location, and number of persons in the party, rates are subject to change.
It is your responsibility to ensure that accurate information is provided at the time of booking. Roberts Hawaii will not be responsible for mistakes made by guests. We understand that mistakes do happen. You will receive a confirmation email with details of your reservation. Please carefully review this and let us know immediately if you need to make any changes.
Full payment is due at reservation to secure your seat and payable in U.S. dollars unless noted otherwise. You will receive a confirmation code with each successful booking. Please keep this code handy and reference it when calling for changes or assistance.
When you provide payment information, you represent and warrant that the information is accurate, that you are authorized to use the payment method provided, and that you will notify us of changes to the payment information.
For the protection of our customers, Roberts Hawaii does not accept cash payments for most of our services. We accept credit and/or debit cards. For web orders, only credit cards are accepted. Where cash payments are accepted, reservations are all sales final. Please note that we are unable to issue refunds on cash payments.
International charges/payments to Roberts Hawaii are denominated in US Dollars (US$) when charged. Exchange rates are subject to policies of the individual card issuer.
Requests to delay pick up times
When making your reservations, the system will automatically calculate your best pick up time. If you should choose pick up times outside of these, you do so at your own risk. While the journey itself without traffic may be shorter, we frequently see unexpected traffic delays. The different airlines have policies on how early you have to check in before your flight, we have had numerous incidences that we tried to accommodate guests who wished to be picked up later and did not make it within that hour. Roberts Hawaii is not responsible for missed flights.
Flight Cancellations and Delays
We collect your flight information at the time of booking to help us track your flight and assist with your transfer. Please contact our team with flight cancellations, changes, and delay information as soon as possible so that they can make adjustments to your booking.
Natural features & phenomena are subject to seasons or weather and are out of our control. Roberts Hawaii is not responsible for significant delays due to traffic, weather, road conditions, or other unexpected circumstances. We reserve the right to cancel or modify scheduled transfers. Roberts Hawaii will not be responsible or liable to any individual utilizing our transportation services for delays, injury, loss, accident or damages to person or personal property beyond our control.
For electric wheelchairs or scooters: The combined weight of the wheelchair and guest cannot exceed 500 lbs. The usable platform is only 48 inches by 30 inches. The maximum weight that our drivers can carry into the luggage compartment is 50 lbs.
If you are traveling with valuables, prescription medication, and other important personal items, please keep them with you during the transfer.
Normal wear and tear is typical of handling during the transportation process. Roberts Hawaii is not responsible for damages such as broken pull handles/straps/wheels/feet, or damages that incurred as a result of improper packing, or fragile items.
Roberts Hawaii assumes no liability for damaged baggage, except as baggage is in transit, in which case the maximum liability is $100 for any single piece and $250 for any single guest. In no case shall Roberts Hawaii's liability exceed the limits shown above or the cost of repair replacement or actual cash value, whichever is lower. Guests must report significant damage or loss of any personal items during the transfer service immediately to CustomerService@airportshuttlehawaii.com within a 24 hour window from the service. Roberts Hawaii reserves the right to inspect the item and determine the type and amount of reimbursement, if any, based on damages.
Lost Luggage and Items
Guests are responsible for their own luggage and belongings. Roberts Hawaii assumes no liability in the event of loss or theft of such property and will not be responsible for any losses incurred as a result.
Roberts Hawaii is not liable for lost items left behind on any vehicle, guests are advised to check their seat carefully before disembarking and their luggage carefully before leaving. However, whenever possible, Roberts Hawaii does want to reunite guests with their lost items. Please contact CustomerService@airportshuttlehawaii.com immediately. Any fees incurred in returning a left behind item must be paid for by its owner.
No action shall be maintained for loss or damage to a passenger's property or for delayed or missed pickup unless notice of the claim is presented to the carrier within twenty four (24) hours of the occurrence of the loss, delay, damage or injury and unless the claim is actually filed in writing within thirty (30) days of such occurrence. All other terms and conditions are based on our filing by Hawaii Public Utilities Commission and the Department of Transportation of the State of Hawaii.
Once refunds have been approved, please allow 10-12 working days to see it reflected in your account.
The terms apply to Roberts Hawaii Tours, Robert’s Tours and Transportation, Inc. and/or its affiliates including but not limited to all of our tours, activities, products, facilities, transportation, services and websites. Additional terms and conditions may apply and in the event of a conflict, prevail over these terms.
Disclaimers and Limitation on Liability
The site’s content and services are provided “as is” and “as available”. We disclaim all warranties of any kind to the maximum extent permitted by applicable law, either express or implied, including and not limited to warranties or title or implied warranties of merchantability or fitness for a particular purpose, title and non-infringement as to the Sites and the information, content and materials contained therein.
Roberts Hawaii , Robert’s Tours and Transportation, and its affiliates, directors, employees, shareholders, suppliers, officers, and agents shall not be held liable for any damages of any kind including but not limited to any type of loss, injury or damage arising out of or in connection with the Sites including content contributed by other companies. This includes without limitation any damages arising from reliance by a user on any information obtained from Roberts Hawaii or that result from mistakes, inaccuracies, omissions, interruptions, deletion of files or email, errors, defects, viruses, delays in operation or transmission or any failure of performance, circumstances beyond our control, communications failure, theft, destruction or unauthorized access to our records, programs or services. You agree not to hold liable Roberts Hawaii and Roberts Hawaii Tours, from and against any claims, causes of action, demands, recoveries, losses, direct, indirect, punitive or consequential damages, fines, penalties or other costs or expenses of any kind or nature.
These disclaimers and limitations do not affect your rights as a consumer. They are not intended to disclaim liability that cannot be legally excluded under our country of governance.
Modifications to the Site’s Content and Services
Do not assume that the Site’s Content and Services are always up to date.
If you access our Sites and services through a mobile network, your network or roaming provider’s messaging, data, and other rates or fees will apply.
Copyright and Limited License
Unless expressly indicated, the Site and all content within, including the Roberts Hawaii logo, all designs, text, graphics, pictures, information, data, software, sound files, other files and the layout thereof (collectively “Site Content”), are the proprietary property of Robert’s Hawaii Tours and Robert's Tours and Transportation, Inc and protected under U.S. and international copyright laws.
You are granted a limited, non sublicensable license to access and use Site Content for personal, informational and shopping purposes only. This license does not allow (a) resale or commercial use; (b) unauthorized distribution (c) modification or otherwise making derivative uses of Site Content (d) use of any data mining, robots, or similar data gathering or extraction methods; (e) downloading (other than web browser caching) of Site Content, except where expressly permitted; (f) use of the Sites and Site Content for anything other than its intended purpose. Any use of the Sites and Site Content other than specifically authorized with prior written permission. Such unauthorized use may also violate applicable laws. Unless explicitly stated, none of these terms shall be construed as conflicting with any title or ownership of, or exclusive use-rights to, any intellectual property or other right and any goodwill associated therewith.
"Roberts Hawaii" and the Roberts Hawaii logo are registered trademarks of Robert's Tours and Transportation, Inc. All other Roberts Hawaii trademarks, service marks, domain names, logos, company names and indicia of origin referred to on the sites are the property of Robert’s Tours and Transportation, Inc. Other product or company names referred to on the Sites may be trademarks of their respective owners. You may not use any trademark, service mark, domain name, logo, company name, trade name or indicia of origin of Robert’s Tours and Transportation, Inc, Robert’s Hawaii, Inc, or any third party without express permission from the owner.
All rights not expressly granted are reserved.
Your Usage, Content, and Account
Third Party Content
We may provide third party content on the sites and hyperlinks to web pages and content of third parties (collectively, “Third Party Content”) for your convenience. This inclusion does not imply affiliation, endorsement, or adoption by us of any site or information. We have no control over Third Party Content and can make no guarantees to its accuracy. You use such content at your own risk. If you navigate away from our Sites to a third party site, you are subject to the terms and conditions of use on that site.
Credit Card Security
In the highly unlikely event of unauthorized credit card use, follow your credit card company’s reporting procedures. It is very important to promptly notify your credit card issuer immediately to minimize your liability for the unauthorized use of these cards under the Electronic Fund Transfer Act. Transactions on the Roberts Hawaii Airport Transfer Services pages are provided through Hudson Ltd.
Claims of Copyright Infringement
Notifications of claimed copyright infringement and counter notices must be sent to us at Marketing@robertshawaii.com We will respond to claims of copyright infringement that are reported to the address above, in accordance to the U.S. Digital Millennium Copyright Act of 1998 (“DMCA”) or, as applicable, other laws.
Choice of Forum
You agree that any legal action relating to these terms or to Roberts Hawaii shall be filed only in the state or federal courts located in the State of Hawaii, United States of America and you consent and submit to the personal jurisdiction of such courts for the purposes of litigating such action. Any disputes or claim must be presented within 30 days of service unless a longer period is mandated by law.
Choice of Law
These terms are governed by and construed in accordance with the laws, rules and regulations of the United States, the State of Hawaii, the City & County of Honolulu, the County of Hawaii, the County of Kauai, and the County of Maui. This includes but is not limited to the Hawaii Public Utilities Commission and the Department of Transportation of the State of Hawaii.
Roberts Hawaii reserves the right, without notice and at its sole discretion to termination your license to use this site and block or prevent your future access to, and use of, the site.
If any provision of these terms is deemed void for any reason enforceable, that provision shall be severable from the rest of the terms and not affect the validity or enforceability of any remaining provisions.
We use your information strictly for the following purposes:
No. We will not share information collected and will not allow any third party to use the Service to track, collect or upload any data that personally identifies an individual such as a name, email address or billing information, or other data that can be reasonably linked to such information. Except in limited circumstances such as:
We respect your choices regarding our collection, usage and sharing of your information. These may include:
Questions? We're here to help!
Telephone: (808) 439-8800