The Order Process
You will have the opportunity to review and confirm your order, including payment method and product details. We will send to you a notice when we accept your order and our acceptance will be deemed complete and for all purposes to have been effectively communicated to you at the time we send the notice. At such time, the contract for sale will be made and become binding on both you and us.

We reserve the right to refuse or cancel any order prior to delivery. We also may require additional verification or information before accepting an order. We will contact you if any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after we have processed your payment but prior to delivery, we will refund your payment.

Changes in reservations
Arrival reservations are valid only for the date specified; departure reservations are valid only for the date and time specified. When changing any part of your reservation including date, time, pick-up or drop-off location, and number of persons in the party, rates are subject to change.

User error
It is your responsibility to ensure that accurate information is provided at the time of booking. Roberts Hawaii will not be responsible for mistakes made by guests. We understand that mistakes do happen. You will receive a confirmation email with details of your reservation. Please carefully review this and let us know immediately if you need to make any changes.

Payments
Full payment is due at reservation to secure your seat and payable in U.S. dollars unless noted otherwise. You will receive a confirmation code with each successful booking. Please keep this code handy and reference it when calling for changes or assistance.

When you provide payment information, you represent and warrant that the information is accurate, that you are authorized to use the payment method provided, and that you will notify us of changes to the payment information.

For the protection of our customers, Roberts Hawaii does not accept cash payments for most of our services. We accept credit and/or debit cards. For web orders, only credit cards are accepted. Where cash payments are accepted, reservations are all sales final. Please note that we are unable to issue refunds on cash payments.

International charges/payments to Roberts Hawaii are denominated in US Dollars (US$) when charged. Exchange rates are subject to policies of the individual card issuer.

Requests to delay pick up times
When making your reservations, the system will automatically calculate your best pick up time. If you should choose pick up times outside of these, you do so at your own risk. While the journey itself without traffic may be shorter, we frequently see unexpected traffic delays. The different airlines have policies on how early you have to check in before your flight, we have had numerous incidences that we tried to accommodate guests who wished to be picked up later and did not make it within that hour. Roberts Hawaii is not responsible for missed flights.

Flight Cancellations and Delays
We collect your flight information at the time of booking to help us track your flight and assist with your transfer. Please contact our team with flight cancellations, changes, and delay information as soon as possible so that they can make adjustments to your booking.

On departure transfers, guests are advised to be at pick-up location at least 5 minutes before designated departure time. Please double-check your flight departure times. Roberts Hawaii is not responsible for missed flights. Please also provide us a 5 minute grace period for unexpected traffic conditions.

Natural features & phenomena are subject to seasons or weather and are out of our control. Roberts Hawaii is not responsible for significant delays due to traffic, weather, road conditions, or other unexpected circumstances. We reserve the right to cancel or modify scheduled transfers. Roberts Hawaii will not be responsible or liable to any individual utilizing our transportation services for delays, injury, loss, accident or damages to person or personal property beyond our control.

 On reservations made by credit or debit card, cancellations must be made within 24 hours of scheduled service and will result in a 10% service fee. Please allow 10-12 working days for refunds to be processed back to your card. Cancellations made in a shorter period of time (less than 24 hours prior to the day and time of service) will result in a 100% charge being incurred (NO REFUND).

The scheduled day of service for Roberts Hawaii Airport Shuttle Round Trips is defined as the first date of service of the round trip booking. Thereafter, a full charge will apply if the return is cancelled.

Reservations paid by cash are all sales final, we are unable to issue refunds for cash sales.

It is your responsibility to be aware of and abide by state and federal laws at all times. Roberts Hawaii assumes no liability for guests actions while on the transfer service. Please note that smoking is not allowed on any of our vehicles pursuant to Hawaii State Law HRS328J.

If any special accommodations are needed due to disability, please include them at the time of booking. Due to limited availability, we require that ADA vehicle reservations be made a minimum of 48 hours prior to date and time of service. We will make all reasonable attempts to accommodate the needs of the disabled traveler.

For electric wheelchairs or scooters: The combined weight of the wheelchair and guest cannot exceed 500 lbs. The usable platform is only 48 inches by 30 inches. The maximum weight that our drivers can carry into the luggage compartment is 50 lbs.

Damaged Items
If you are traveling with valuables, prescription medication, and other important personal items, please keep them with you during the transfer.

Normal wear and tear is typical of handling during the transportation process. Roberts Hawaii is not responsible for damages such as broken pull handles/straps/wheels/feet, or damages that incurred as a result of improper packing, or fragile items.

Roberts Hawaii assumes no liability for damaged baggage, except as baggage is in transit, in which case the maximum liability is $100 for any single piece and $250 for any single guest. In no case shall Roberts Hawaii’s liability exceed the limits shown above or the cost of repair replacement or actual cash value, whichever is lower. Guests must report significant damage or loss of any personal items during the transfer service immediately to CustomerService@airportshuttlehawaii.com within a 24 hour window from the service. Roberts Hawaii reserves the right to inspect the item and determine the type and amount of reimbursement, if any, based on damages.

Lost Luggage and Items
Guests are responsible for their own luggage and belongings. Roberts Hawaii assumes no liability in the event of loss or theft of such property and will not be responsible for any losses incurred as a result.

Roberts Hawaii is not liable for lost items left behind on any vehicle, guests are advised to check their seat carefully before disembarking and their luggage carefully before leaving. However, whenever possible, Roberts Hawaii does want to reunite guests with their lost items. Please contact CustomerService@airportshuttlehawaii.com immediately. Any fees incurred in returning a left behind item must be paid for by its owner.

We strongly encourage feedback on the service, both good and bad. Upon receipt of negative feedback, we will investigate and provide a resolution. If it is determined to be Roberts Hawaii ‘s fault, resolution typically includes compensation in partial or complete refund, reservation credits towards a future service, or other means.

 

Time Limit
No action shall be maintained for loss or damage to a passenger’s property or for delayed or missed pickup unless notice of the claim is presented to the carrier within twenty four (24) hours of the occurrence of the loss, delay, damage or injury and unless the claim is actually filed in writing within thirty (30) days of such occurrence.  All other terms and conditions are based on our filing by Western Motor Tariff with the Hawaii Public Utilities Commission and the Department of Transportation of the State of Hawaii.

Refund Process
Once refunds have been approved, please allow 10-12 working days to see it reflected in your account.

By using our website and our services, you agree to be legally bound by the terms set forth here and included through reference. If you are using our website and our services on behalf of an entity, you must be authorized to accept these terms on their behalf and they must agree to indemnify you and Roberts Hawaii for any violations of the terms herein. You must agree to all terms to use our website and our services.

The terms apply to Roberts Hawaii Tours, Robert’s Tours and Transportation, Inc. and/or its affiliates including but not limited to all of our tours, activities, products, facilities, transportation, services and websites. Additional terms and conditions may apply and in the event of a conflict, prevail over these terms.

Roberts Hawaii reserves the right to change or modify these terms of use or any other policies set forth in this website, at any time, and at its sole discretion. Changes will be effective upon posting revisions to the site even if you do not receive specific notice. Your continued use of the website and services confirms acceptance. Please review these terms frequently.

Disclaimers and Limitation on Liability

The site’s content and services are provided “as is” and “as available”. We disclaim all warranties of any kind to the maximum extent permitted by applicable law, either express or implied, including and not limited to warranties or title or implied warranties of merchantability or fitness for a particular purpose, title and non-infringement as to the Sites and the information, content and materials contained therein.

Roberts Hawaii , Robert’s Tours and Transportation, and its affiliates, directors, employees, shareholders, suppliers, officers, and agents shall not be held liable for any damages of any kind including but not limited to any type of loss, injury or damage arising out of or in connection with the Sites including content contributed by other companies. This includes without limitation any damages arising from reliance by a user on any information obtained from Roberts Hawaii or that result from mistakes, inaccuracies, omissions, interruptions, deletion of files or email, errors, defects, viruses, delays in operation or transmission or any failure of performance, circumstances beyond our control, communications failure, theft, destruction or unauthorized access to our records, programs or services. You agree not to hold liable Roberts Hawaii and Roberts Hawaii Tours, from and against any claims, causes of action, demands, recoveries, losses, direct, indirect, punitive or consequential damages, fines, penalties or other costs or expenses of any kind or nature.

These disclaimers and limitations do not affect your rights as a consumer. They are not intended to disclaim liability that cannot be legally excluded under our country of governance.

Modifications to the Site’s Content and Services

Do not assume that the Site’s Content and Services are always up to date.

Roberts Hawaii reserves the right to modify or discontinue the Sites and information contained within including the terms of use, prices, features, schedules (such as days of operation and times) and service locations offered on this website without notices, at any time and at its sole discretion.

Mobile Network

If you access our Sites and services through a mobile network, your network or roaming provider’s messaging, data, and other rates or fees will apply.

Copyright and Limited License

Unless expressly indicated, the Site and all content within, including the Roberts Hawaii logo, all designs, text, graphics, pictures, information, data, software, sound files, other files and the layout thereof (collectively “Site Content”), are the proprietary property of Robert’s Hawaii Tours and Robert’s Tours and Transportation, Inc and protected under U.S. and international copyright laws.

You are granted a limited, non sublicensable license to access and use Site Content for personal, informational and shopping purposes only. This license does not allow (a) resale or commercial use; (b) unauthorized distribution (c) modification or otherwise making derivative uses of Site Content (d) use of any data mining, robots, or similar data gathering or extraction methods; (e) downloading (other than web browser caching) of Site Content, except where expressly permitted; (f) use of the Sites and Site Content for anything other than its intended purpose. Any use of the Sites and Site Content other than specifically authorized with prior written permission. Such unauthorized use may also violate applicable laws. Unless explicitly stated, none of these terms shall be construed as conflicting with any title or ownership of, or exclusive use-rights to, any intellectual property or other right and any goodwill associated therewith.

Trademark Information
“Roberts Hawaii” and the Roberts Hawaii logo are registered trademarks of Robert’s Tours and Transportation, Inc. All other Roberts Hawaii trademarks, service marks, domain names, logos, company names and indicia of origin referred to on the sites are the property of Robert’s Tours and Transportation, Inc. Other product or company names referred to on the Sites may be trademarks of their respective owners. You may not use any trademark, service mark, domain name, logo, company name, trade name or indicia of origin of Robert’s Tours and Transportation, Inc, Robert’s Hawaii, Inc, or any third party without express permission from the owner.

All rights not expressly granted are reserved.

Your Usage, Content, and Account

Eligibility
This site is not intended for use by anyone under the age of 13. If you are between 13 and 18 years old, you may only use the sites under parent or legal guardian supervision, who agrees to be bound by these Terms of Use.

Third Party Content
We may provide third party content on the sites and hyperlinks to web pages and content of third parties (collectively, “Third Party Content”) for your convenience. This inclusion does not imply affiliation, endorsement, or adoption by us of any site or information. We have no control over Third Party Content and can make no guarantees to its accuracy. You use such content at your own risk. If you navigate away from our Sites to a third party site, you are subject to the terms and conditions of use on that site.

Additional Provisions

Credit Card Security
In the highly unlikely event of unauthorized credit card use, follow your credit card company’s reporting procedures. It is very important to promptly notify your credit card issuer immediately to minimize your liability for the unauthorized use of these cards under the Electronic Fund Transfer Act. Transactions on the Roberts Hawaii Airport Shuttle pages are provided through Hudson Ltd.

Claims of Copyright Infringement
Notifications of claimed copyright infringement and counter notices must be sent to us at Marketing@robertshawaii.com We will respond to claims of copyright infringement that are reported to the address above, in accordance to the U.S. Digital Millennium Copyright Act of 1998 (“DMCA”) or, as applicable, other laws.

Choice of Forum
You agree that any legal action relating to these terms or to Roberts Hawaii shall be filed only in the state or federal courts located in the State of Hawaii, United States of America and you consent and submit to the personal jurisdiction of such courts for the purposes of litigating such action. Any disputes or claim must be presented within 30 days of service unless a longer period is mandated by law.

Choice of Law
These terms are governed by and construed in accordance with the laws, rules and regulations of the United States, the State of Hawaii, the City & County of Honolulu, the County of Hawaii, the County of Kauai, and the County of Maui. This includes but is not limited to the Western Motor Tariff Bureau, Hawaii Public Utilities Commission and the Department of Transportation of the State of Hawaii.

Termination
Roberts Hawaii reserves the right, without notice and at its sole discretion to termination your license to use this site and block or prevent your future access to, and use of, the site.

Severability
If any provision of these terms is deemed void for any reason enforceable, that provision shall be severable from the rest of the terms and not affect the validity or enforceability of any remaining provisions.

1. What Types of Information Do We Collect?

We collect your personal information to manage your account and subscriptions, process your order, provide you with requested information, improve and personalize your experience, allow your participation in requested promotions, process your job applications, and provide use of third party sites/platforms such as social media.

We may automatically collect website usage information when you visit our sites through Google Analytics, a web analysis service provided by Google. This service collects traffic data on site usage behavior, Internet service provider, operating system, browser type, domain name, Internet protocol (IP) address, access times, the website that referred you to us, the Web pages you request, the date and time of those requests and visitor demographics (age, gender and interests) with the use of cookies. Such information is aggregated.

2. How Do We Use Information About You?
We use your information strictly for the following purposes:

• To optimize and improve our websites, products or services
• To provide you with the products or services requested
• To communicate with you about your account or transactions and send you relevant information such as site updates or policy changes
• To send you offers and promotions for our products or services
• To provide you with advertising based on your activity on our sites and applications and on third-party sites and applications

3. Do We Share Your Personal Information with Third Parties?
No. We will not share information collected and will not allow any third party to use the Service to track, collect or upload any data that personally identifies an individual such as a name, email address or billing information, or other data that can be reasonably linked to such information.
Except in limited circumstances such as:

• When you explicitly allow us to share your personal information with another company (Please note that once we share this information, it becomes subject to the other company’s privacy practices)
• When companies perform services on our behalf for you. However, these companies are prohibited from using your personal information for purposes other than those requested by us or required by law
• In connection with the sale of a business, to enforce our Terms of Use or rules, to ensure safety and security of our guests and third parties, to protect our rights and property and the rights and property of our guests and third parties, to comply with legal process or in other cases if we believe in good faith that disclosure is required by law

4. Your Control and Choices
We respect your choices regarding our collection, usage and sharing of your information. These may include:

• You may correct, update or delete your registration account
• You may choose whether to receive from us offers and promotions for our products and services

You may exercise your choices by contacting Reservations@AirportShuttleHawaii.com. Please be aware that by doing so, we may not be able to provide you with the products or services requested. In addition, our products or services may not take into account your interests and preferences.
You may also set your browser to reject cookies. Please be aware that this will affect your ability to perform some functions on our site.

5. Data Security and Integrity
The security, integrity and confidentiality of your information are extremely important to us. We have in place a security control system designed to ensure your personal information and particularly your credit card information remains safe and private. Credit card information provided through our online reservations forms is encrypted and measures have been taken to secure our server from any unauthorized access. So, when you place orders at our site, and provide your credit card number and other credit card information, Secure Sockets Layer (“SSL”) technology encrypts all information before sending it, protecting your information from unauthorized access. We recommend that any communications you send us via this site, including comments, suggestions and questions, do not contain information that is private or confidential. Credit card information should only be provided on the online reservations forms that encrypt the number for your protection. While we have taken significant measures to protect your privacy, no transmission of data over the Internet or any other public network can be guaranteed to be 100% secure. Roberts Hawaii does not guarantee and is under no obligation to protect your information from disclosure. If you prefer not to transmit your credit card information over the internet, you may call our Reservations team.

6. Changes to this Privacy Policy
We may update this privacy policy from time to time to accommodate new technologies, industry practices, and regulations or for other purposes. We encourage you to check the date of our privacy policy when you visit this site for any updates or changes.