Aloha, Welcome Ambassador Hotel Waikiki Guests!

Aloha, Welcome Ambassador Hotel Waikiki Guests!

The Express Shuttle is proud to offer you a convenient way to get from the Honolulu International Airport to the Ambassador Hotel Waikiki on Oahu.

Express shuttle greeterRound Trip Service – $32 per person

Your pre-arranged airport shuttle guarantees a convenient, fast and friendly arrival and departure. Including a friendly meet-and-greet service, we offer transportation between the Honolulu International Airport and the Ambassador Hotel Waikiki on Oahu.

Arrival Service – $16 per person

Aloha, welcome to Hawaii! Our friendly airport representative (in a yellow uniform and holding a Roberts Hawaii sign) will meet and greet you at the baggage claim entrance door. International guests will be greeted outside the Group Tour Exit or the Individual Passenger Exit. The vehicle awaits at curbside and will provide a comfortable 25 minute (approximate) ride to the Ambassador Hotel Waikiki on Oahu.

Departure Service – $16 per person

Mahalo, A Hui Hou! We’ll take you in comfort from the Ambassador Hotel Waikiki on Oahu to the Honolulu International Airport. Eliminate the hassle and worry of departures.

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Questions? We’re here to help!

Toll-Free US/Canada: 1 (866) 898-2523
Telephone: (808) 439-8800
Email: reservations@airportshuttlehawaii.com

Express Shuttle Terms of Service

By using our website and our services, you agree to be legally bound by the terms set forth here and included through reference. If you are using our website and our services on behalf of an entity, you must be authorized to accept these terms on their behalf and they must agree to indemnify you and Express Shuttle for any violations of the terms herein. You must agree to all terms to use our website and our services.

The terms apply to Express Shuttle, Robert’s Tours and Transportation, Inc. and/or its affiliates including but not limited to all of our tours, activities, products, facilities, transportation, services and websites. Additional terms and conditions may apply and in the event of a conflict, prevail over these terms.

Express Shuttle reserves the right to change or modify these terms of use or any other policies set forth in this website, at any time, and at its sole discretion. Changes will be effective upon posting revisions to the site even if you do not receive specific notice. Your continued use of the website and services confirms acceptance. Please review these terms frequently.

Reservations

Non-refundable Convenience Fee
Services purchased through Roberts Hawaii and Express Shuttle websites may include a non-refundable convenience fee. This fee will be displayed upon check out as a separate line item. Roberts Hawaii does not keep this fee. It covers the cost of providing improved security and user-friendly features for online bookings.

The Order Process
You will have the opportunity to review and confirm your order, including payment method and product details. We will send to you a notice when we accept your order and our acceptance will be deemed complete and for all purposes to have been effectively communicated to you at the time we send the notice. At such time, the contract for sale will be made and become binding on both you and us.

We reserve the right to refuse or cancel any order prior to delivery. We also may require additional verification or information before accepting an order. We will contact you if any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after we have processed your payment but prior to delivery, we will refund your payment.

Changes in reservations
Arrival reservations are valid only for the date specified; departure reservations are valid only for the date and time specified. When changing any part of your reservation including date, time, pick-up or drop-off location, and number of persons in the party, rates are subject to change.

User error
It is your responsibility to ensure that accurate information is provided at the time of booking. Express Shuttle will not be responsible for mistakes made by guests. We understand that mistakes do happen. You will receive a confirmation email with details of your reservation. Please carefully review this and let us know immediately if you need to make any changes.

Payments
Full payment is due at reservation to secure your seat and payable in U.S. dollars unless noted otherwise. You will receive a confirmation code with each successful booking. Please keep this code handy and reference it when calling for changes or assistance.

When you provide payment information, you represent and warrant that the information is accurate, that you are authorized to use the payment method provided, and that you will notify us of changes to the payment information.

For the protection of our customers, Express Shuttle does not accept cash payments for most of our services. We accept credit and/or debit cards. For web orders, only credit cards are accepted.

International charges/payments to Express Shuttle are denominated in US Dollars (US$) when charged. Exchange rates are subject to policies of the individual card issuer.

Requests to delay pick up times
When making your reservations, the system will automatically calculate your best pick up time. If you should choose pick up times outside of these, you do so at your own risk. While the journey itself without traffic may be shorter, we frequently see unexpected traffic delays. The different airlines have policies on how early you have to check in before your flight, we have had numerous incidences that we tried to accommodate guests who wished to be picked up later and did not make it within that hour. Express Shuttle is not responsible for missed flights.

Flight Cancellations and Delays
We collect your flight information at the time of booking to help us track your flight and assist with your transfer. Please contact our team with flight cancellations, changes, and delay information as soon as possible so that they can make adjustments to your booking.

Delayed or Missed Pick-ups

Guests are advised to be at pick-up location at least 10 minutes before designated departure time. Please double-check your flight departure times. Express Shuttle is not responsible for missed flights. Please also provide us a 15 minute grace period for unexpected traffic conditions.

Natural features & phenomena are subject to seasons or weather and are out of our control. Express Shuttle is not responsible for significant delays due to traffic, weather, road conditions, or other unexpected circumstances. We reserve the right to cancel or modify scheduled transfers. Express Shuttle will not be responsible or liable to any individual utilizing our transportation services for delays, injury, loss, accident or damages to person or personal property beyond our control.

Cancellations
Cancellations must be made by 12 noon, the day prior of scheduled service and will result in a 10% service charge. Cancellations made in a shorter period of time (less than 24 hours prior to the day and time of service) will result in a 100% charge being incurred (NO REFUND).

The scheduled day of service for Express Shuttle Round Trips is defined as the first date of service of the round trip booking. Thereafter, a full charge will apply if the return is cancelled.

Provisions of Service

It is your responsibility to be aware of and abide by state and federal laws at all times. Express Shuttle assumes no liability for guests actions while on the transfer service. Please note that smoking is not allowed on any of our vehicles pursuant to Hawaii State Law HRS328J.

Americans with Disabilities Act

If any special accommodations are needed due to disability, please include them at the time of booking. Due to limited availability, we require that ADA vehicle reservations be made a minimum of 48 hours prior to date and time of service. We will make all reasonable attempts to accommodate the needs of the disabled traveler.

For electric wheelchairs or scooters: The combined weight of the wheelchair and guest cannot exceed 600 lbs. The usable platform is only 48 inches by 30 inches. The maximum weight that our drivers can carry into the luggage compartment is 50 lbs.

Luggage and Personal Items

Damaged Items
If you are traveling with valuables, prescription medication, and other important personal items, please keep them with you during the transfer.

Normal wear and tear is typical of handling during the transportation process. Express Shuttle is not responsible for damages such as broken pull handles/straps/wheels/feet, or damages that incurred as a result of improper packing, or fragile items.

Express Shuttle assumes no liability for damaged baggage, except as baggage is in transit, in which case the maximum liability is $100 for any single piece and $250 for any single guest. In no case shall Express Shuttle’s liability exceed the limits shown above or the cost of repair replacement or actual cash value, whichever is lower. Guests must report significant damage or loss of any personal items during the transfer service immediately to CustomerService@airportshuttlehawaii.com within a 24 hour window from the service. Express Shuttle reserves the right to inspect the item and determine the type and amount of reimbursement, if any, based on damages.

Lost Luggage and Items
Guests are responsible for their own luggage and belongings. Roberts Hawaii assumes no liability in the event of loss or theft of such property and will not be responsible for any losses incurred as a result.

Express Shuttle is not liable for lost items left behind on any vehicle, guests are advised to check their seat carefully before disembarking and their luggage carefully before leaving. However, whenever possible, Express Shuttle does want to reunite guests with their lost items. Please contact CustomerService@airportshuttlehawaii.com immediately. Any fees incurred in returning a left behind item must be paid for by its owner.

Claims and Compensation
We strongly encourage feedback on the service, both good and bad. Upon receipt of negative feedback, we will investigate and provide a resolution. If it is determined to be Express Shuttle’s fault, resolution typically includes compensation in partial or complete refund, reservation credits towards a future service, or other means.

Compensation Following Service Failure
In many cases where a taxi was taken, instead of a refund of the original reservation, we will reimburse your taxi fare. Please retain and provide a copy of the taxi receipt for documentation.

Time Limit
No action shall be maintained for loss or damage to a passenger’s property or for delayed or missed pickup unless notice of the claim is presented to the carrier within twenty four (24) hours of the occurrence of the loss, delay, damage or injury and unless the claim is actually filed in writing within thirty (30) days of such occurrence.  All other terms and conditions are based on our filing by Western Motor Tariff with the Hawaii Public Utilities Commission and the Department of Transportation of the State of Hawaii.

Refund Process
Once refunds have been approved, please allow a few working days to see it reflected in your account.

Terms of Use